The reasons that you could not make a withdrawal are the following:
- You have an active bonus, for which you will have to fulfill the bonus rollover conditions, in order to be able to make withdrawals.
- According to our “Terms & Conditions”, you will have to fulfill the following condition: “8.15. We reserve the right to withhold a fee of 10% from a withdrawal amount or decline the withdrawal request, in case the deposited funds requested to be withdrawn have not been put into play. Please note that your minimum bet turnover required for the withdrawal has to be equal to your deposit amount multiplied by 3.”
- The reason that you cannot make a withdrawal request is that your account is not verified. This procedure must be made only once. You can verify your account, so we can be able to approve your withdrawal as soon as possible. For more information, you can check “6. VERIFICATION OF YOUR IDENTITY; MONEY LAUNDERING REQUIREMENTS” in our “Terms & Conditions”
- You have exceeded your daily count of withdrawals. “The Company allows no more than two payouts per day with no charges applied. If you exceed your daily payout limit, a 10% fee will be deducted from each payout. A payout refers to a sequence of any payout requests with no deposits in between. For example: Deposit 1 -> payout request 1.1 + payout request 1.2 -> deposit 2 -> payout request 2.1 + payout request 2.2 -> deposit 3 -> deposit 4 -> payout request 3. In this case, payout requests 1.1, 1.2, 2.1, and 2.2 will be fulfilled with no charges while payout request 3 will be subject to a fee if all payouts are accomplished within one calendar day.”